Tag torn, not scanning, lost or blacklisted? We get you sorted — a fresh tag or a cleared hotlist, so you stop paying double at tolls.
Most blacklists clear quickly once the tag is recharged or the KYC is completed — and we handle that for you end to end.
If the tag is physically damaged or the chip simply won't read at the toll plaza, it can't be repaired — it must be replaced with a new tag and re-activated. We handle fresh issuance and refitting on your windshield so it scans cleanly again.
If your tag is lost, we help you close it, transfer the remaining balance where possible, and claim the security-deposit refund according to your issuer's rules — so nothing is left stuck on the old tag.
Message us on WhatsApp with what's wrong.
Recharge, KYC or full replacement — we identify the fix.
Clear the hotlist or issue a fresh tag.
Your FASTag works at every toll again.
Tell us what you need and we'll get back within working hours — usually much sooner.
When the tag itself is the problem: physically damaged, peeled off, cracked, or no longer reading at the plaza despite a good balance and valid KYC. If the issue is balance or KYC, replacement is the wrong fix and we will say so.
Usually yes. Blacklisting comes from low balance, incomplete or expired KYC, or an issuer hotlist. The first two we clear the same day. If the issuer has hotlisted it for a reason that cannot be cleared, a fresh tag against the same RC is the way forward.
No - once removed, a FASTag is designed not to work again, and reusing one gets it hotlisted. That is deliberate, to stop tags being swapped between vehicles. You need a replacement issued against the same RC.
That depends on the issuer. Where the balance can be carried across or refunded we will pursue it for you, and where the issuer's policy does not allow it we will tell you straight away rather than after you have paid for the new tag.
Normally the same day once we have the RC and know which issuer the old tag was on. Send the vehicle number and a photo of the damaged tag if you still have it.